This privacy policy describes how printserv Solutions processes personal data collected in connection with our online platform and services. printserv Solutions is located at 222 Wacker Drive, Suite 500, Chicago, Illinois, 60606, USA.

Data We Collect

We may collect various types of information from and about users of our site and services. This includes:

• Information you provide directly: This includes information you provide when you use our site, register for services, request support, place an order, or communicate with us. This may include identifying details, contact information (such as name, address, phone number, email address), and details about your service needs or equipment (e.g., printer make and model).
• Information collected automatically: When you visit our site, we may automatically collect certain information about your device and browsing actions. This may include your Internet Protocol (IP) address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits. This information helps us understand how our site is used and to improve its functionality.
• Information from third parties: We may receive information about you from third parties, such as service partners or publicly available sources, where permitted by law.

How We Use Your Data

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services, including printer repair, maintenance, installation, and support.
• To process transactions and manage your orders for supplies or services.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you service-related information, technical notices, updates, security alerts, and support and administrative messages.
• To improve and personalize our site and services.
• To understand how users interact with our site and services.
• To detect, prevent, and address technical issues.
• To comply with legal obligations and protect our rights and the rights of others.

Legal Basis for Processing (for users covered by GDPR)

Our legal basis for collecting and using the personal data described in this privacy policy depends on the data we collect and the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you (e.g., to provide services you requested).
• You have given us permission to do so (consent).
• The processing is in our legitimate interests and not overridden by your rights (e.g., for service improvement, security, or marketing, where appropriate).
• We need to comply with the law (legal obligation).

Sharing Your Data

We may share your personal data with third parties in the following circumstances:

• With service providers who perform services on our behalf, such as payment processors, IT service providers, and other third parties who support our business operations. These third parties are obligated to protect your data and use it only for the purposes for which it was shared.
• With business partners or affiliates in connection with providing joint services or promotions, where permitted by law.
• In response to legal process, such as a court order or subpoena, or to comply with applicable law.
• To protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a merger, sale of assets, or other business transaction involving all or a portion of our business.

We do not sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine retention periods include the duration of our relationship with you, the nature of the data, the purposes for which it was collected, and legal or business requirements.

Your Data Protection Rights (for users covered by GDPR)

If you are located in the European Economic Area or the UK, you have certain data protection rights. These rights include:

• The right to access, update, or delete the personal data we have on you.
• The right of rectification (to have your data corrected).
• The right to object to our processing of your data.
• The right of restriction (to request that we limit processing).
• The right to data portability (to receive your data in a structured, commonly used format).
• The right to withdraw consent at any time where we relied on your consent to process your personal data.

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests. You also have the right to complain to a data protection authority about our collection and use of your personal data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contacting Us

If you have any questions about this privacy policy, please contact us in writing at:

printserv Solutions
222 Wacker Drive, Suite 500
Chicago, Illinois, 60606
USA